Gap 1:Knowledge-type of product
Gap 2:Standard-quality
Gap 3:Performance-expectation
Gap 4:Communication-center/service center/agent
Gap 5:Perception
Gap 6:Satisfaction
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LOGISTICS COMPANY IN MALAYSIA
PNSL LOGISTICS SDN BHD INFORMATION TECHNOLOGY: All our logistic and transport services are GPS-enabled, which means ...
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AVAILABILITY Capacity to have inventoried when desired by a customer availability based on 3 performance measures: i)Stock out freq...
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PNSL LOGISTICS SDN BHD INFORMATION TECHNOLOGY: All our logistic and transport services are GPS-enabled, which means ... -
SPATIAL CONVENIENCE *Refers to the amount of shopping time effort that will be required a part of customer higher levels are achieve in a...
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